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Terms & Conditions:
The following stipulations establish the general conditions of sale
applicable to reservation services provided by Caribbean Resort
Specialists.com.
Our Travel Services:
Caribbean Resort Specialists.com is a luxury travel web site and a part of Elite Travel
Consutling Incorporated's Leisure Division. Elite Travel
Consulting's business office is located at 12388 Warwick Blvd., Suite
203, Newport News, Virginia 23606. Our website,
www.caribbeanresortspecialist.com, provides useful, updated and readily
accessible information on luxury hotels and resorts worldwide and also
facilitates a convenient way for you to make your online reservation
with such hotels. It is important that you read and understand these
terms before using our services. By accessing or using our services, you
agree to be legally bound by these terms, which may be modified from
time to time. We reserve our right to change these terms at any time and
amendments will take effect when posted on this website. We only act as
the intermediary between our website users and our hotel providers and
participating hotels, so we do not have and never intend to have any
contractual involvement in your eservation. When you use our services to
make a reservation, the contract is made directly between you and the
hotel concerned.
The information contained on our website is provided by our hotel
providers and participating hotels, and updated from time to time and,
while we will try our best to ensure that such information is accurate,
we cannot guarantee the accuracy or completeness of such information,
nor can we warrant that access to our website will be uninterrupted or
fault-free. These terms and conditions are set out in several languages
but, in case of conflict, the English version shall prevail.
Reservation:
The prices displayed on our website according to season are negotiated
between us, our hotel providers or participating hotels, and may differ
from prices published by the hotels elsewhere. Therefore, you should
accept that the prices may be different at the time of your reservation.
Subject to confirmation by the hotel concerned and also to your
provision of valid and correct credit card information for
payment, your reservation will be irrevocably binding upon your clicking
on 'Confirm the booking' / 'Book Reservation' on our website or thrid
party web site. Confirmation of your reservation will be made by us or
by one of our providers by email, so it is your duty to provide an
accurate email address. Such confirmation will usually be made within
four business hours after you submit your reservation. If your
reservation is not accepted, we will try our best to provide you with a
comparable alternative, but you are freely entitled to choose whether or
not to accept such an alternative.
The currency in which prices are displayed is based on the location from
where you connect to our website, but you can always select another
currency (if available) in which to see the prices of the participating
hotels. However, these converted prices are based on various publicly
available sources using daily spot rates and should be used as
guidelines only. Rates used by Elite Travel Consulting, Inc. are
believed to be accurate, but our respective suppliers do not warrant or
guarantee such accuracy and actual rates may vary. The prevailing and
real rates on our website are the ones in the local currency of the
hotels concerned and, where this applies, the ones in which the deposit
is charged from your credit card, as clearly displayed during the
booking process. Your confirmation email will serve as proof of valid
reservation and will contain relevant information about the reservation
and particulars of the hotel concerned. Please read and check carefully
all the information contained in our confirmation email to ensure that
it conforms to your reservation. You are required to produce our
confirmation email when you check-in at the hotel, as well as a valid ID
card or passport.
If you are making a hotel reservation through the Caribbean Resort
Specialist.com in a hotel that is a member of another hotel group's loyalty
program, Caribbean Resort Specialists.com cannot guarantee that you will be able
to earn miles or points from that group's loyalty program, nor that you
will be able to claim them after your stay in the hotel.
Similarly, when using the Caribbean Resort Specialists.com to make a reservation
in a hotel that is member of a hotel group, you will not be able to use
or redeem the miles or points that you own in that hotel group’s loyalty
program on the website.
Payment and Credit Card Information:
When you make an online hotel reservation you will have to provide us
with your credit card information, such as its number and expiry date.
For some of the participating hotels that you will find on our website,
the payment of a deposit will be required to validate your reservation,
based on the conditions negotiated with these participating hotels. This
will be clearly explained and displayed on our website during your
reservation process before your clicking on 'Confirm your booking' /
'Book Reservation' . When your reservation is confirmed, this deposit
that is clearly displayed during the reservation process will be charged
to your credit card. You can choose the currency in which you want the
deposit to be charged, such as US Dollars, Euros, etc., or any of the
other payment currencies proposed on our website. This deposit will be
charged and the business name appearing on your credit card statement
will be Elite Travel Consulting, Inc., Caribbean Resort Specialists.com or third
party vendor. If your reservation is not confirmed, your credit card
will not be charged. We accept credit and debit cards, such as VISA,
MasterCard, and American Express. UUnder no circumstances will Caribbean
Resort Specialist.com or Elite Travel Consulting, Inc. be liable for any
kind of commission that your bank might charge you. The outstanding
balance of the retail price of the hotel room(s) reserved, as well as
additional charges that may be incurred during the stay at the hotel
will be settled by the guest in the local currency at the hotel. In the
case of a confirmed reservation, the credit card details will be passed
over securely to the hotel, which may pre-authorize or charge the card
in accordance with the booking policy, as displayed on Caribbean Resort
Specialist.com. Lastly, in the case of a non-refundable rate with participating
hotels, please note that the credit card will be charged upon
reservation by both Caribbean Resort Specialists.com for the amount of the
deposit in the currency you would have chosen and the hotel in its local
currency for the outstanding balance.
For some other participating hotels that you will find in our website,
and based on the conditions negotiated with these participating hotels,
no payment of any deposit will be required and the full amount of your
booking will be charged to you directly by the hotel in its local
currency. This will be clearly explained and displayed on our website
during your reservation process before your clicking on 'Confirm the
booking' / 'Book Reservation' . The full price of the hotel room(s)
reserved, as well as all other charges that may be incurred during your
stay at the hotel, will be settled by you in the local currency at the
hotel when you check-out. Under no circumstances will Caribbean Resort
Specialist.com or Elite Travel Consulting, Inc. be liable for any kind of
commission that your bank might charge you. In the case of a confirmed
reservation, please note that your credit card details will be passed
over securely to the hotel, which may pre-authorize or charge your card
in accordance with the booking policy, as displayed on our website.
Lastly, in the case of a non-refundable rate with participating hotels,
please note that your credit card will be charged upon reservation by
the concerned hotel in its local currency for the full price of your
reservation.
By making the reservation through our website you are deemed to have
unconditionally and irrevocably authorized and consented to our release
of your credit card information to the hotel concerned for this purpose.
Cancellation Policy:
Each hotel or third party supplier will have their own terms and
conditions for cancellation of validly confirmed reservations. You are,
therefore, strongly advised to read such terms and conditions, which are
displayed on our website or thrid party web site carefully before making
your reservation. You will be bound by such terms and conditions once
your reservation is confirmed. In case of cancellation, we suggest that
you should promptly and directly contact us to minimize any penalty or
charges payable.
When your reservation is cancelled, the deposit, if one was paid upon
reservation and where applicable, is fully refunded to you. Then,
depending on the cancellation policy of the hotel or thrid party
supplier you have booked, and on whether penalties apply, the hotel
shall directly charge to your credit card account all penalties or
charges that you are liable to pay for the cancellation. However, this
does not apply in the case of a non-refundable rate where you cannot
cancel your booking nor be reimbursed by any party.
All disputes relating to cancellation of reservation shall be dealt with
or settled directly between you and the hotel concerned, and we will not
be involved or be held responsible in any way except to arrange for the
refund of the deposit, where applicable, to provide information needed
to calculate the penalties that apply and to pass your credit card
information on to the hotel concerned as aforesaid. No claim whatsoever
shall be made by you against us in respect of any penalty or charges
levied by the hotel concerned for your cancellation of a reservation and
you shall seek your redress, if any, directly against the hotel
concerned.
Conditions for Use of Promotional Codes:
Promotional codes are not valid in conjunction with any other offers or
promotions. Only one promotional code per booking may be used.
Promotional codes cannot be used for any previously purchased bookings.
Promotional codes issued by parties other than Caribbean Resort
Specialist.com
cannot be used on our website. Usual booking terms and conditions apply
and all bookings are subject to availability. All taxes, fees, charges
and surcharges are applicable to hotel bookings made using promotional
codes. Promotional codes have no cash or refund value, so cannot be
exchanged for cash or its equivalent. If the travel stay dates are
changed after the use of a promotional code, then that promotional code
will not apply to the changed travel schedule. For specific restrictions
on use of promotional codes, please see the promotion’s specific terms &
conditions.
We reserve the right to modify these conditions of use or to withdraw a
promotional code at any time.
Security:
Caribbean Resort Specialists.com and its third party suppliers adopt the SSL
encoding protocols to secure and protect your credit card information.
However, any losses incurred or sustained by you in transmitting
information shall be borne solely and exclusively by you. If you are
using a public computer for our services, you should sign out after you
have finished using it.
Disclaimer:
By using our rervices, you agree to comply with all applicable laws,
statutes and regulations concerning your use of Our Services and we will
not assume any responsibility thereof.
We merely act as an intermediary between you and the hotels, so we do
not have any control whatsoever over the quality of services or the
charges of the hotels. We, therefore, are not responsible or liable in
any way whatsoever in relation to any dispute arising between you and
the hotels regarding their charges, quality of services, facilities or
otherwise. The contract is made between you and the hotel concerned, so
you should make all your claim or complaint against, or settle it
directly with, the hotel concerned. At the time of checking-out, we may
ask you to kindly complete our standard questionnaire to express your
comments about the hotel concerned and our services, so we may use it
for future reference to improve our services. It is also your own
responsibility to obtain your valid visa (if necessary) and to comply
with all local health and custom requirements applicable to the place
you are going to visit.
Applicable Law:
The contents of our website and all reservation made using our services
shall be governed by and construed in accordance with the laws of the
States of Utah and Virginia. These
terms and conditions and any dispute, controversy, proceedings or claim
of whatever nature in relation thereto shall also be governed by and
construed in accordance with the laws of the States of Utah and
Virginia. Also see our Privacy
Statement.
Thank You!!
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